Shipping Policy
Packed for protection. Tracked end to end.
Discreet, protective packaging and tracking from dispatch to delivery, with clear cover if anything goes wrong in transit.
Processing
Orders are prepared and dispatched within 1–2 business days of a confirmed, verified order. You'll receive tracking the moment it ships.
Packaging
Every order ships discreet and unbranded on the outside. Inside, products are protected for transit, with temperature-controlled packing where a product requires it. Packaging is built to keep the material — and its labeling — intact on arrival.
Tracking & delays
If tracking stalls or an estimate passes without movement, contact us — we monitor in-transit orders and will open a trace before you have to ask twice. If a shipment is delayed, lost, or undeliverable in transit, our Reship / Replacement Policy covers it.
Research use
Shipping reflects research-use supply only. You are responsible for ensuring your order complies with the rules that apply where you receive it.