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PEPTRIXLABS

Reship / Replacement Policy

If it doesn't arrive as it should, we make it right.

We stand behind every shipment. If your order arrives damaged, arrives incorrect, or doesn't arrive at all, we will reship or replace it.

Covered

  • Lost or undeliverable in transit.
  • Damaged on arrival.
  • Wrong item or wrong variant sent.

How it works

  1. 1Contact us within 14 days of the delivery date (or expected delivery date for non-arrival).
  2. 2For damage or a wrong item, include a photo — it speeds the claim and helps us trace the batch.
  3. 3We confirm and send a one-time reship at no cost, or arrange a replacement.

We resolve reship claims quickly and without making you re-argue them. Repeated claims on the same address may be reviewed, but the honest case is always covered.