Refund Policy
Reship or replace — our remedy when something goes wrong.
Because research materials are sensitive once they leave us, all sales are final. When there is a genuine problem with an order, our remedy is to reship or replace it — not to issue a refund.
How we make it right
If your order is lost in transit, arrives damaged, or is incorrect, we will reship or replace it under our Reship / Replacement policy. That is how we resolve delivery and condition issues — quickly, and at no extra cost to you.
We do not offer refunds for
- Change of mind after an order is placed.
- Choosing a refund in place of an available reship or replacement.
- Conditions outside our control after confirmed delivery (storage, handling, onward transit).
The one case we refund
If we cancel an order we cannot fulfill — for example, an item is out of stock — we refund that order in full to the original payment method within 5–10 business days. Orders cannot be cancelled by request once placed; if we need to cancel on our end, we contact you first.
Quality concerns
Have a documented quality concern — for example, a certificate that doesn't match what was supplied? Email contact@peptrixlabs.com with your order reference and batch code. We take documentation questions seriously and will make it right by reship or replacement.